Shipping policy

Where we deliver
We currently deliver to all addresses within Australia, including PO Boxes and Parcel Lockers.

Delivery
Free Delivery: FREE on every order, 7–14 business days

Processing time
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). Our products ship from our warehouse overseas, so delivery usually takes 7–14 business days from dispatch. Busy periods like Black Friday and Christmas can add a few extra days.

Tracking your order
As soon as your order ships, we’ll email you a tracking number. Tracking can take 2–3 business days to show updates while your parcel is on its way to Australia.

Customs and duties
There are no extra customs fees or duties to pay on delivery. The price you see at checkout is the price you pay.

Orders with multiple items
All items in your order are packed and sent together in one parcel, with one tracking number.

Lost, late or damaged parcels
If your order hasn’t arrived within 20 business days of dispatch, email us at hi@purrtime.com.au with your order number and we’ll launch an investigation with the carrier. Investigations can take up to 10 business days. If the carrier confirms your parcel is lost, we’ll send you a replacement or give you a full refund. If your order arrives damaged, email us a photo of the issue and we’ll arrange a replacement or refund. Please double-check your delivery address at checkout. We can’t be responsible for parcels sent to an incorrect address that was entered at checkout, but we’ll always do our best to help.

Changing or cancelling an order
Need to change your address or cancel? Email us as soon as possible. If your order hasn’t been dispatched yet, we’ll update or cancel it for you.

Questions?
Email us at hi@purrtime.com.au and we’ll get back to you within 1–2 business days.